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NAVIGATE STATS 
Last Updated: May 1, 2024

Table of Contents

  1. Introduction

  2. Information We Collect

  3. How We Use Your Information

  4. Information Sharing and Disclosure

  5. Your Rights and Preferences

  6. Data Security and Integrity

  7. International Data Transfer and Processing

  8. Do Not Sell My Personal Information

  9. Children's Privacy

  10. Use of Cookies and Tracking Technologies

  11. Data Retention and Deletion

  12. Contact Information and Queries

  13. Changes to This Privacy Policy

  14. California Privacy Notice

  15. Privacy Notice of Other U.S. States

 

Privacy & Cookie Use Policy

Welcome to our booking platform (the “Platform” or “We”). The Platform allows guests or tenants to perform online bookings or reservations of properties and rooms (the "Service"). This Privacy Policy (the “Policy”) outlines our privacy practices with respect to the Service, including how your personal information is collected, stored, used, and shared.

1. Introduction

Navigate Stays prioritizes the privacy and security of our clients' personal information. This Policy details our practices regarding the collection, use, and sharing of information in connection with our business operations through our website navigatestays.com, mobile applications, and direct client interactions.

By using our services, you acknowledge and consent to the collection, use, and sharing of your information as described in this Policy.

2. Information We Collect

Types of Information Collected:

  • Personal Identification Information: Name, email address, phone number, and other contact details necessary for booking and managing properties.

  • Payment and Transaction Information: Credit/debit card numbers, billing addresses, and transaction history.

  • Property Information: Details about the properties managed by Navigate Stays.

  • User Interactions: Communication records and preferences.

  • Technical Data: IP addresses, browser types, and other technical information.

Collection Methods:

  • Directly from You: Through service engagement, customer support, and website interactions.

  • Automatically: Via cookies, web beacons, and other tracking technologies.

  • Third Parties: From partners, service providers, and publicly available sources.

3. How We Use Your Information

Service Provision and Contract Fulfillment:

  • Facilitate bookings and manage properties.

  • Process payments and financial record-keeping.

  • Provide customer support and resolve issues.

Personalization and User Experience:

  • Customize our services based on user preferences.

  • Enhance website and application functionality.

Communication and Marketing:

  • Inform you about service changes and updates.

  • Send promotional materials with your consent.

  • Solicit feedback and reviews.

Security and Fraud Prevention:

  • Protect your personal information against unauthorized access.

  • Monitor for and prevent fraudulent or illegal activities.

Compliance and Legal Obligations:

  • Adhere to legal, regulatory, and tax requirements.

  • Enforce our terms of service and resolve disputes.

Research and Development:

  • Analyze data to improve services and develop new offerings.

  • Conduct market analysis to understand trends and needs.

Data Analytics:

  • Evaluate service usage to optimize performance.

  • Track performance metrics to guide business decisions.

4. Information Sharing and Disclosure

With Service Providers:

  • Operational partners for property maintenance and guest support.

  • Payment processors for transaction facilitation.

  • Marketing and communication services.

Legal and Regulatory Compliance:

  • Compliance with court orders, subpoenas, or regulatory demands.

  • Protecting the rights, property, or safety of Navigate Stays and users.

Business Transfers:

  • In the event of mergers, acquisitions, or sales of assets.

Aggregate and De-identified Data:

  • Sharing non-personally identifiable information for public reporting or partner use.

With Consent:

  • When you explicitly request or consent to sharing information.

Third-Party Services:

  • Information sharing according to the policies of third-party services used in conjunction with our services.

Property Owners and Guests:

  • Essential booking details shared to facilitate the rental process.

5. Your Rights and Preferences

Access and Accuracy:

  • Request access to the personal information we hold about you.

  • Ensure the accuracy of your information and update as needed.

Control and Correction:

  • Modify or correct your information through account settings or by contacting us.

  • Receive your personal data in a structured, commonly used format.

Data Deletion:

  • Request the deletion of your personal information, subject to legal obligations.

Opt-Out and Withdrawal of Consent:

  • Opt-out of marketing communications and withdraw consent for data processing.

Restrictions and Objections:

  • Request a restriction on data processing or object to processing for direct marketing.

Complaints and Inquiries:

  • Contact us with concerns or complaints about your privacy rights.

  • Lodge a complaint with a supervisory authority if needed.

6. Data Security and Integrity

Commitment to Security:

  • Implement robust security measures to protect your data.

  • Continuously monitor and update security systems.

Data Integrity:

  • Ensure data accuracy and minimize data collection.

Employee and Contractor Training:

  • Train employees and contractors on privacy and data security.

Incident Response:

  • Notify affected individuals and authorities in case of a data breach.

Secure Data Transmission:

  • Use encryption technologies for data transmission and storage.

Third-Party Vendors and Partners:

  • Ensure vendors and partners adhere to our data security standards.

7. International Data Transfer and Processing

Cross-Border Data Transfer:

  • Conduct data transfers in compliance with applicable privacy laws.

Data Transfer Mechanisms:

  • Use approved mechanisms, such as Standard Contractual Clauses, for lawful data transfers.

Consent for Data Transfer:

  • Obtain user consent for international data transfers and allow withdrawal of consent.

Data Processing Locations:

  • Process data in countries where we have facilities or engage service providers.

Data Protection Officers:

  • Appoint DPOs to oversee compliance with data protection laws.

8. Do Not Sell My Personal Information

The California Consumer Privacy Act (CCPA) gives residents of California the right to prevent businesses from selling their personal information. This right is subject to certain exemptions, such as information shared with third-party service providers for business functions.

Navigate Stays takes your privacy seriously. We do not sell your personal information. However, we support the CCPA by allowing California residents to opt-out of any future sale of their personal information.

To record your preference that Navigate Stays not sell your data in the future, please email us at vacation@navigatestays.com or contact us via postal mail at:

Navigate Stays
Attn: Legal Department
3419 Via Lido #645
Newport Beach, CA 92663

To better safeguard your privacy, we may be required to verify your identity before processing certain data-related requests. For more information about the personal information we collect and how we use it, please visit the Navigate Stays Privacy Policy page.

9. Children's Privacy

Age Restrictions:

  • Services are not directed towards individuals under the age of 18.

Parental Rights:

  • Allow parents to review and request deletion of their child's information.

Online Activities of Children:

  • Do not monitor or track the online activities of children.

10. Use of Cookies and Tracking Technologies

Understanding Cookies:

  • Use cookies and tracking technologies to personalize your experience and gather analytics.

Types of Cookies Used:

  • Essential Cookies for website functionality.

  • Performance and Analytics Cookies for improving usability and user experience.

Managing Cookies:

  • Block cookies through browser settings or service website options.

11. Data Retention and Deletion

Data Retention Policy:

  • Retain personal data as long as necessary for the purposes outlined.

Deletion of Data:

  • Delete or anonymize data upon request or when no longer needed.

Secure Disposal of Data:

  • Ensure secure disposal of personal data.

12. Contact Information and Queries

For Inquiries and Requests:

13. Changes to This Privacy Policy

Policy Updates:

  • Update the Privacy Policy to reflect changes in practices or legal requirements.

  • Notify users of significant changes and provide access to historical versions.

14. California Privacy Notice

Pursuant to the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act (collectively referred to herein as the “CCPA/CPRA”), this notice provides information regarding the personal information we collect about California residents and the rights afforded to such individuals under the CCPA/CPRA.

As described in this Privacy Policy, we collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household—otherwise known as “personal information.”

Under the CCPA/CPRA, personal information does not include certain types of publicly available information from government records, de-identified or aggregated consumer information that is appropriately anonymized, or certain information excluded from the CCPA/CPRA’s scope, such as health or medical information covered by HIPAA and personal information covered by certain sector-specific privacy laws, including the FCRA and GLBA.

We collect personal information, some of which may be “sensitive personal information” under the CCPA/CPRA, from residents of California, such as guests who stay in Navigate Stays homes, the owners of such homes, and individuals interested in our property management and real estate services. Over the past 12 months, we collected the categories of personal information that are described in the Information We Collect section above, including:

  • Payment information

  • Identity information

  • Contact information

  • Bank account and tax information

  • Information provided during communications with Navigate Stays

  • Information provided in connection with a booking or stay

  • Information obtained in connection with rental management services

  • Information about your site visits

  • Device and browser information

  • Location information

  • Other information as required by applicable law

We collect and use such information for the purposes described in the How We Use Your Information section above, including:

  • To fulfill the terms of a contract between you and us

  • To respond to your inquiries or requests

  • To communicate with you about reservations and stays

  • To fulfill contractual or legal requirements relating to your request or the Services you are using

  • To provide customer service

  • To provide rental management or similar services

  • To detect and prevent fraud or illegal activity

  • To make or receive payments from you

  • To optimize, customize and improve our services and your user experience

  • To conduct, measure, and improve our advertising and marketing

  • To comply with our legal and contractual obligations and for security and investigation purposes

For purposes of the CCPA/CPRA, the following activities may constitute a “sale” in some instances:

  • Sharing information about you with local third-party business partners who may offer additional services in connection with a property you have booked. For example, we may provide your name and email address to a company that offers concierge services for the property you have booked.

  • Using certain personal information about you, such as your email address, to hash and share it with advertising publishers such as Facebook or Google to generate leads or otherwise promote our Services. We carry out these activities based on our legitimate interest in conducting marketing activities to offer you services that may be of interest to you.

We do not otherwise “sell” personal information.

Exercising Your California Privacy Rights

The CCPA/CPRA and other California law provide residents of California with the rights listed below. If you are a California resident, you may exercise your rights by submitting a verifiable consumer request through our Data Request Form or by calling us at 1-855-828-9053.

Right to Access:

  • You have the right to know certain information about the data we have collected about you, including:

    • The categories of personal information we’ve collected from you;

    • The categories of sources from which the personal information was collected;

    • The business or commercial purpose(s) for collecting personal information about you;

    • The categories of personal information about you which we shared and/or sold;

    • The categories of third parties we have shared or sold personal information about you to; and

    • The specific pieces of personal information about you that we have collected.

Right to Delete:

  • You have the right to request that we delete certain personal information about you that we have collected from you (and request that we direct applicable service providers to do the same). Where an exception applies, we may not fulfill your request for deletion.

Right to Opt Out:

  • You have the right to opt out of any future “sale” or “sharing” of personal information about you. You may do so by submitting a request through our Data Request Form.

Right to Limit Use and Disclosure of Sensitive Personal Information:

  • You have the right to limit the processing of “sensitive personal information” to purposes permitted under the CCPA/CPRA, such as performing services you have requested, security, quality control, as authorized by law, and disclosures to vendors in support of the permitted purposes. This right only applies to “sensitive personal information” collected or processed by us for the purpose of inferring characteristics about you. You may do so by submitting a request through our Data Request Form.

Other Rights:

  • If you live in California and have an established business relationship with us, you are entitled to ask us for a notice describing what categories of personal customer information Navigate Stays shares with third parties or corporate affiliates for those third parties’ or corporate affiliates' direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit your request through our Data Request Form.

Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may only make a verifiable consumer request for access or data portability twice within a 12-month period.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

Your verifiable consumer request must:

  • Provide sufficient information that allows us to reasonably verify that you are (a) the person about whom we collected personal information or (b) an authorized representative of such person.

  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

You can submit a verifiable consumer request through our Data Request Form or by calling us at 1-855-828-9053. Upon receiving your request, we will respond promptly. To the extent that we successfully verify your identity and determine that we will fulfill part or all of your request, we will complete the request within 45 days of receiving it, unless we require an extension, in which case we will inform you why we need more time and how much time we need.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

We will not discriminate against you for requesting to exercise your CCPA/CPRA rights.

Changes to this Notice

We reserve the right to amend this notice at our discretion and at any time. When we make changes to this notice, we will post the updated notice on this page and update the notice’s effective date.

Contact Information

If you have any questions or comments about this notice, the ways in which we collect and use your information, or your choices and rights regarding such use, you can contact us at vacation@navigatestays.com.

15. Privacy Notice of Other U.S. States

Residents of certain other states, such as Virginia, Colorado, and Connecticut, may have certain rights regarding their personal information or personal data, as defined in these states’ laws (collectively as used this in section, “personal information”). The privacy laws of these other U.S. states are referred to in this section as “State Privacy Laws.”

Under the State Privacy Laws, personal information may not include certain types of publicly available information, de-identified or aggregated consumer information, or certain information excluded from the scope of the laws, such as protected health information covered by HIPAA and personal information covered by certain sector-specific privacy laws, including the FCRA and GLBA.

We collect personal information from and about our users, such as guests who stay in Navigate Stays homes, the owners of such homes, and individuals interested in our property management and real estate services. Over the past 12 months, we have collected the categories of personal information (including “sensitive” personal information as defined by State Privacy Laws) that are described in the Information We Collect section above, including:

  • Payment information

  • Identity information

  • Contact information

  • Bank account and tax information

  • Information provided during communications with Navigate Stays

  • Information provided in connection with a booking or stay

  • Information obtained in connection with rental management services

  • Information about your site visits

  • Device and browser information

  • Location information

  • Other information as required by applicable law

We collect and use such information for the purposes described in the How We Use Your Information section above, including:

  • To fulfill the terms of a contract between you and us

  • To respond to your inquiries or requests

  • To communicate with you about reservations and stays

  • To fulfill contractual or legal requirements relating to your request or the Services you are using

  • To provide customer service

  • To provide rental management or similar services

  • To detect and prevent fraud or illegal activity

  • To make or receive payments from you

  • To optimize, customize and improve our services and your user experience

  • To conduct, measure, and improve our advertising and marketing

  • To comply with our legal and contractual obligations and for security and investigation purposes

We disclose information to the categories of entities set forth above in [How We Share or Disclose Your Information].

For purposes of certain State Privacy Laws, the following activities may constitute a “sale” in some instances, such as disclosing information about you with local third-party business partners who may offer additional services in connection with a property you have booked. For example, we may provide your name and email address to a company that offers concierge services for the property you have booked. We do not otherwise “sell” personal information as that term is defined by State Privacy Laws.

For purposes of the State Privacy Laws, we process personal information in a manner that constitutes “targeted advertising.” We may use certain personal information about you, such as your email address, to hash and share it with advertising publishers such as Facebook or Google to generate leads or otherwise promote our Services.

Exercising Your Privacy Rights of State Privacy Laws

Depending on your state of residence, you may request to exercise your rights, as applicable, by submitting a verifiable consumer request through our Data Request Form or by calling us at 1-855-828-9053.

Right to Access:

  • To know whether or not we are processing your personal information and to access (obtain a copy of) such personal information that you previously provided to us.

Right to Correct:

  • To correct inaccuracies in your personal information, as applicable, taking into account the nature of the personal information and the purposes of the processing.

Right to Delete:

  • To request that we delete certain personal information about you. Where an exception applies, we may not fulfill your request for deletion.

Right to Opt Out:

  • To opt out of targeted advertising or the “sale” of personal information about you. You may do so by submitting a request through our Data Request Form.

We do not process personal information for the purpose of profiling in furtherance of decisions that produce legal or similarly significant effects concerning the consumer, as defined by State Privacy Laws.

Certain information may be exempt from such requests under applicable law. We need certain types of information so that we can provide the Services to you. If you ask us to delete it, you may no longer be able to access or use the Services.

Only you or an authorized agent as authorized by State Privacy Laws may make a verifiable consumer request related to your personal information.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

Your verifiable consumer request must:

  • Provide sufficient information that allows us to reasonably verify that you are (a) the person about whom we collected personal information or (b) an authorized representative of such person.

  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

 

You can submit a verifiable consumer request through our Data Request Form or by calling us at 1-855-828-9053. Upon receiving your request, we will respond promptly. To the extent that we successfully verify your identity and determine that we will fulfill part or all of your request, we will complete the request within 45 days of receiving it, unless we require an extension, in which case we will inform you why we need more time and how much time we need.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

We will not discriminate against you for requesting to exercise your State Privacy Law rights. In the event that we deny your verifiable consumer request, you may appeal the decision by contacting vacation@navigatestays.com with the subject line “State Privacy Rights Appeal.” Your appeal must describe in detail why you believe the denial was in error. Your description must include your full name and the email address used for your account with us, along with a copy of the denial notice you received from us.

 

Changes to this Notice

We reserve the right to amend this notice at our discretion and at any time. When we make changes to this notice, we will post the updated notice on this page and update the notice’s effective date.

 

Contact Information

If you have any questions or comments about this notice, the ways in which we collect and use your information, or your choices and rights regarding such use, you can contact us at vacation@navigatestays.com.

Privacy and Cookie Use Policy
Introduction
Information We Collect
How we use your infomation
Information Sharing and Disclosure
Your rights and prefrences
Data Security and Integrity
Do not sell my personal information
Childrens Privacy
Use of Cookies and Tracking Technologies
Data retention and Deletion
Contact Information and Queries
Changes to this Privacy Policy
California Privacy Notice
Privacy Notice of Other US States
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